Privacy Policy

This Privacy Policy explains how VECTOR TECHNICS PRIVATE LIMITED collects, uses, discloses, and otherwise processes personal information when you visit or use vectortechnics.com (the “Site”), make a purchase, interact with our customer support, subscribe to marketing, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “personal information” (or “personal data”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an individual.

This Policy applies to:

• Site visitors
• Customers and prospective customers
• Business customers and their employees/representatives (B2B contacts)
• Individuals who contact us for support, warranty/RMA, or technical assistance

If you do not agree with this Privacy Policy, do not use the Services.

Entity: VECTOR TECHNICS PRIVATE LIMITED
Address: Plot No. 2-12, SY No 37/A, Rasheedguda, Shamshabad, Rangareddy, Telangana-501218.

Email: business@vectortechnics.com
Phone: +91 8413 224256, +91 8333901016

Where laws use specific terms:

• Under the GDPR/UK GDPR, we are the Data Controller.
• Under India’s Digital Personal Data Protection Act, 2023 and related rules, we are the Data Fiduciary.

Data Protection/Privacy Contact (for all regions):
Email: legal@vectortechnics.com (recommended)
If you do not have this mailbox, use: business@vectortechnics.com and label the subject “Privacy Request”.

EU/UK Representative / DPO (if applicable):
If you appoint an EU/UK representative or Data Protection Officer, insert details here. (If not appointed, state: “Not applicable.”)

A. Information you provide directly

Depending on how you use the Services, you may provide:

• Contact details: name, email, phone number, billing/shipping address
• Account details: login credentials (Shopify/customer account), preferences
• Order and transaction information: items purchased, order history, invoices, payment confirmation (we typically do not receive full card details; payment processors handle them)
• Customer support and technical support content: emails, chats, call notes, support tickets, warranty/RMA information
• B2B information: company name, role/title, work email, VAT/GST details (where provided), procurement documents
• RMA/diagnostic submissions (for propulsion/power electronics support): installation photos, wiring images, telemetry logs, ESC configuration parameters, test notes.
  These can include personal information indirectly (e.g., names in filenames, email headers, IP addresses, device IDs).

B. Information collected automatically (cookies and similar technologies)

When you use the Site, we may collect:

• Device and network data: IP address, browser type, OS, device identifiers, language, time zone
• Usage data: pages viewed, clicks, time on page, referrals, cart activity, and interactions
• Approximate location inferred from IP address

We collect this using cookies, pixels, tags, and similar technologies, including those used by Shopify and its ecosystem. Shopify’s cookie information is available at Shopify’s cookie-related pages and settings.

C. Information we receive from third parties

We may receive personal information from:

• Shopify (store hosting, checkout, fraud prevention features)
• Payment processors (payment status/confirmation; not usually full card numbers)
• Shipping and logistics providers (delivery status, address validation)
• Analytics and advertising partners (where enabled) via cookies/pixels (e.g., conversions, campaign performance)

Fraud-prevention and security vendors (risk signals)

We use personal information to:

1. Provide and operate the Services
   
   • process orders and payments, ship products, manage returns and RMAs, provide invoices
2. Provide customer support and technical assistance
   
   • troubleshooting, warranty evaluation, RMA processing, product safety advisories
3. Security and fraud prevention
   
   • detect fraud, secure accounts, protect the Site and our customers
4. Improve and develop products and Services
   
   • analytics, performance monitoring, operational reporting, product quality improvement
5. Marketing and communications
   
   • newsletters, product updates, marketing campaigns (subject to your choices/consent where required)
6. Legal and compliance
   
   • tax and accounting, regulatory compliance, responding to lawful requests, enforcing terms, protecting rights and safety
7. Business-to-business relationship management
   
   • quotations, fulfilment, account management, procurement communication

Where the GDPR/UK GDPR applies, we rely on one or more of the following legal bases:

• Contract (to fulfil your order or provide support you requested)
• Legitimate interests (to operate, secure, and improve our business and Services, prevent fraud, and maintain customer relationships)
• Consent (for certain cookies/marketing where required)
• Legal obligation (tax, accounting, compliance, lawful requests)

GDPR transparency expectations are set by Articles 12–14, including Article 13 requirements when data is collected from the data subject.

Where India’s DPDP regime applies, we provide notice and process personal data for lawful purposes, typically based on consent or other lawful grounds as applicable, and we provide mechanisms to exercise rights and raise grievances. DPDP notice principles and operationalisation are reflected in official and reputable explanations of the DPDP framework.

We use cookies and similar technologies to:

• run the Site and checkout
• remember preferences
• measure and improve performance
• (if enabled) support advertising and attribution

Your choices:

• Adjust cookie settings via your browser/device controls
• Use any cookie consent banner/settings we provide (where required)
• Opt out of marketing emails via the “unsubscribe” link (we may still send transactional messages)

Global Privacy Control (GPC):
If you access the Site with a recognised opt-out preference signal such as GPC enabled, we will treat it as a request to opt out of certain types of sharing/targeted advertising where required by law (and where technically feasible).

We may disclose personal information to:

• Service providers: hosting, IT, analytics, customer support tools, cloud storage, email services
• Payment processors: to process payments
• Shipping/fulfilment partners: to deliver your order and manage logistics
• Marketing and advertising partners (if enabled): for campaign measurement and targeted advertising
• Professional advisers: legal, accounting, auditors
• Authorities / legal compliance: when required by law, court order, or to protect rights/safety
• Business transfers: in a merger, acquisition, restructuring, or sale of assets (subject to lawful safeguards)

We require service providers to process data only on our instructions and to apply appropriate confidentiality and security obligations.

Some privacy laws (including California) define “sell” and “share” broadly to include certain advertising-related disclosures. California’s Attorney General guidance emphasises “notice at collection” and opt-out mechanisms where applicable. (California Attorney General)

If we engage in targeted advertising or similar activities that constitute “selling” or “sharing” under applicable law, you may have the right to opt out. Where required, we will provide:

• a “Do Not Sell or Share My Personal Information” option, and/or
• an opt-out mechanism through our cookie preference tools.

If we do not run targeted advertising, we recommend stating plainly on the Site:
“VT does not sell personal information in exchange for money.”

(You should align this statement to what you actually do on Shopify: pixels/retargeting often triggers “share” definitions.)

We do not intentionally collect “sensitive personal information” for the purpose of inferring characteristics about you.

If you submit information that could be considered sensitive (e.g., through support communications), we use it only to address your request and for lawful compliance.

We are based in India, and our service providers (including Shopify and others) may process data in other countries.

Where required (e.g., EEA/UK transfers), we use recognised safeguards such as:

Standard Contractual Clauses or equivalent mechanisms, unless the destination is recognised as providing adequate protection under applicable law.

We retain personal information only as long as necessary for:

• fulfilling orders and providing support
• warranty/RMA and quality control
• legal, tax, and accounting obligations
• dispute resolution and enforcement

Typical retention examples (adjust to your real practice):

• Order/invoice records: retained for the period required by tax/accounting law
• Support/RMA records: retained for warranty administration and audit purposes
• Marketing records: until you opt out (plus reasonable suppression list retention)

When no longer needed, we delete, anonymise, or securely archive information.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security. Avoid sending sensitive information via unencrypted channels.

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Depending on your location and applicable law, you may have rights including:

EU/UK (GDPR/UK GDPR)

• Access, correction, deletion
• Objection and restriction
• Data portability
• Withdraw consent (where consent is the basis)
• Lodge a complaint with your data protection authority

India (DPDP)

• Access to information about processing (as applicable)
• Correction and erasure (as applicable)
• Grievance redressal and complaint pathways

California and certain US states

• Right to know/access
• Right to delete
• Right to correct (in some cases)
• Right to opt out of sale/sharing/targeted advertising (where applicable)
• Non-discrimination for exercising rights

How to exercise rights
Email: legal@vectortechnics.com (or business@vectortechnics.com) with:

• your name
• email used on the order/account
• the request type (access/delete/correct/opt-out)

We may request verification to protect against fraudulent requests. You may use an authorised agent where allowed by law, subject to verification.

The Services may link to third-party websites or tools. We are not responsible for their privacy practices. Review their policies before providing information.

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on the Site and update the “Last updated” date. Some laws expect periodic updates (e.g., California’s annual update expectations are commonly referenced in guidance).

Privacy contact: legal@vectortechnics.com
Alternate: business@vectortechnics.com
Phone: +91 40 23990019
Postal address: VECTOR TECHNICS PRIVATE LIMITED, Plot No. 2-12, SY No 37/A, Rasheedguda, Shamshabad, Rangareddy, Telangana-501218

If you have a complaint, contact us first so we can investigate and respond. Where applicable, you may also lodge a complaint with your local data protection authority or the appropriate body under Indian law.